Our emails have been unsuspended and they should be up and running again. Emails sent during the suspension have now been delivered.
Posted Dec 25, 2024 - 21:01 EST
Monitoring
Our emails have been unsuspended and they should be up and running again. We are working to confirm if emails sent during the suspension will still be sent or if they will need to be resent.
Posted Dec 25, 2024 - 20:49 EST
Update
We're in touch with several people at Twilio, but no one is able to actually do anything because it's Christmas here in the US.
It's pretty remarkable that a $17Bn market cap ~10,000 person company cannot find a single person who's able to flip a simple switch to rectify an obvious mistake.
But that's where we're at.
We've also switched over transactional email (login information, receipts/invoices, forgotten password, etc.) to use the channel that does let emails go through.
We now know the reason as for the suspension (a phishing e-mail sent to one of our members which was forwarded by our systems to the same member as a notification email). We are still waiting on our email delivery system to restore our account.
Posted Dec 25, 2024 - 09:01 EST
Investigating
Emails are not being delivered. Our email delivery system suddenly suspended our email sending without a clear reason. We have asked for urgent support from them and are waiting for a response.