We've identified the cause of the security warning some customers have seen on their custom domain (e.g. yourdomain.com instead of www.yourdomain.com).

If your domain's DNS settings are managed by you (through your own domain registrar or DNS provider), please check if you have an "A record" set to 18.214.48.22. If so, please update it to:

34.228.154.79

This is usually found in your domain's DNS settings, under a record type "A", pointing to @ or your root domain. If you're not sure how to do this, your domain registrar's support team (GoDaddy, Namecheap, Cloudflare, etc.) can help, or reach out to us and we'll guide you.

If Simplero manages your domain's DNS for you, no action is needed — we've already updated this on your behalf.

This was caused by a network configuration issue on our end, not a security breach — no customer data was accessed or exposed, and your website, SSL certificate, and account are otherwise unaffected.