Links in emails broken

Incident Report for Simplero

Resolved

This incident has been resolved.

Posted Aug 27, 2018 - 13:25 EDT

Update

Seems to be working again now for everyone. In any event, we've done what we can on our end, and it's just a matter of the whole internet catching up.

I've added an additional layer of monitoring for all of our domains and all of our SSL certificates, so this should not happen again in the future.

Thank you for your support!

Posted Aug 27, 2018 - 13:25 EDT

Monitoring

Links in emails are broken for some customers because our smpl.ro domain registration expired.

What an embarrassment. I'm so sorry. I didn't notice because the email address I had on file with them was old and no longer working.

I've updated the email address, renewed the domain for 10 years, and set a calendar notice and a to-do list reminder to renew the domain again August 1st, 2028.

I've also checked our other domains just to be safe.

Posted Aug 27, 2018 - 12:33 EDT