Resolved -
One of our webservers (out of 10) went down for ~45 minutes. We've restarted it so the problem should be fixed. Weirdly enough, our automatic alerts didn't catch this downtime. We'll continue to monitor and figure out a way to setup automatic alerts for this case so we're alerted early on.
Nov 17, 11:07 EST
Investigating -
Some people are unable to access Simplero. We are investigating the issue.
Nov 17, 10:40 EST