Resolved -
This incident has been resolved.
Jan 23, 00:35 EST
Update -
AWS notified about improvements on the delay but no confirmation of a full resolution has been given yet. We will continue to follow their updates until it gets resolved
Jan 22, 19:33 EST
Update -
AWS updated that the issue has improved, but not yet fully resolved. They are continuing to monitor and follow up with their third party provider until it is fully fixed.
Jan 22, 19:00 EST
Identified -
AWS has notified us that there is a increase in delivery time for emails on our region.
Jan 22, 17:42 EST
Resolved -
The fix has been deployed and we were able to restore all accounts and zoom integrations that were affected,
Scheduling links that have received bookings during the time should soon retry the synchronization process. You should expect in some cases 2 calendar events, one with zoom link and one without.
Other processes that are related to zoom and failed should automatically retry unless they are manually triggered.
Jan 19, 20:56 EST
Identified -
We investigated and found an issue on our zoom integration. It was caused by an unannounced change on the zoom API, causing the authentication with zoom to fail. This error meant that our integration thought it had lost access, and disabled the integration.
We will try to restore all the zoom accounts to their correct state once the fix has been deployed.
Jan 19, 20:32 EST